AI Receptionist — Terms & Billing Policy

Last updated: May 14, 2026

These terms apply specifically to Cemzlah AI Receptionist (ai.cemzlah.com) and are in addition to the general Cemzlah Terms of Service. Where the two conflict, this document controls for AI Receptionist usage.

1. The product

Cemzlah AI Receptionist provides you with a dedicated business phone number that is answered 24/7 by an AI agent trained on the business information you configure.

2. Pricing

• $5.00 USD per phone number, one-time. You may purchase multiple numbers.
• $0.09 USD per connected call minute, deducted from your pre-paid balance.
• Top up any amount from $5.00 (max $500.00 per transaction). Funds never expire.
• No subscription, no monthly fee, no auto-charge. You only spend what you intentionally top up.
• All prices are in USD. Sales tax / VAT is added at checkout where applicable. Payments are processed by a PCI-compliant payment processor; Cemzlah does not store your card details on our servers.

3. How call minutes are rounded

Every call rounds up to the next whole minute, with one exception:

This rounding matches how every traditional phone carrier bills (AT&T, Verizon, RingCentral, etc.) and how our underlying telecom infrastructure bills us. Per-second pricing isn't possible without raising the headline per-minute rate.

4. What you do NOT pay for

• Missed calls (caller didn't pick up or hung up during ring)
• Robocalls / spam filtered by our caller-ID system before reaching the AI
• Calls where the AI was unable to respond due to an outage on Cemzlah's side — contact support and we will credit your balance manually within 1 business day
• Time spent in the dashboard, reviewing call logs, or any other product surface

5. Minimum balance to receive calls

Calls require at least $0.09 (1 minute) of balance to connect. If your balance drops below that, incoming callers hear a brief message (“we're temporarily unable to take calls”) and the call ends without charge to you. As soon as you top up, calls resume immediately.

6. Mid-call balance protection

You will never go negative because of a long call. About 30 seconds before your balance would be exhausted, the AI gracefully wraps up the conversation (“I need to wrap up here, please call back later”) and ends the call. This protects you from runaway costs even if a single caller stays on the line for an unusually long time.

7. Number purchases & releases

• The $5 number fee is a one-time charge, not a recurring rental.
• You can release any number from your dashboard at any time. Released numbers are returned to the Cemzlah pool — no refund is issued, and you stop being responsible for the number immediately. The number remains under Cemzlah's management and may be reassigned to a future buyer.
• When you purchase a number, Cemzlah first attempts to recycle an available number from its pool (still $5 to you). If the pool is empty, a new number is provisioned from our telecom partner.

8. Refunds

• Top-ups are non-refundable but never expire. You can leave funds in your balance indefinitely.
• Number purchase fees are non-refundable. Release the number when you're done; releases do not refund.
• Billing errors (calls you were not on, double-billing, or service outages) are refunded to your balance within 1 business day. Email hello@cemzlah.com with the call ID.

9. Where billing is recorded

The exact cost of every call is finalized when the call ends and is visible in two places, written in a single database transaction so they are always consistent:

• Dashboard → Call logs — call duration and cost per call
• Dashboard → Billing — a CALL_USAGE transaction line with the new balance after deduction

10. AI quality & appropriate use

• The AI generates responses based on the business information you configure in your settings. You are responsible for keeping that information accurate.
• The AI does not claim to be a human and will not impersonate one. You may not configure it to do so.
• You may not use the AI Receptionist for unlawful, deceptive, harassing, or discriminatory purposes. Cemzlah may suspend access for abuse without refund.
• Call transcripts are processed solely to generate the AI's in-call responses and a short post-call summary. Transcripts are not retained long-term and are not used to train AI models. Only the short post-call summary is stored in your dashboard.

11. Service level

The AI Receptionist is currently offered in beta on a best-effort basis. No formal uptime SLA applies during the beta period. Status is published at stats.uptimerobot.com/ddipEW5yKo. If a service outage on our side prevents calls from being answered, contact support and we will credit affected minutes.

12. Termination

You may stop using the service at any time by releasing your numbers and discontinuing top-ups. Remaining balance does not expire and may be drawn down by future calls if you re-acquire a number, but is not refundable in cash. Cemzlah may suspend or terminate accounts that violate these terms or the general Cemzlah Terms of Service.

13. Changes to these terms

We may update these terms when product behavior changes (for example, if billing rounding rules change). Material changes will be announced via email to active users at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

14. Contact

For questions about these terms or your billing, contact us at hello@cemzlah.com or WhatsApp +923487347275.